Frequently asked questions

Yes. Sky Parking Services is now Before You Fly. We are the same company (Park Right Ltd) and the same team, and existing bookings are not affected: your booking reference, car park and price stay exactly the same. Our old web address redirects here automatically, and our emails now come from @beforeyoufly.co.uk addresses.

Two days after a stay ends we email the customer and ask for two star ratings: one for the car park, lounge or hotel, and one for booking with us. Only customers with a completed booking get the link, so every review comes from a real stay. Four- and five-star reviews are published as they arrive; lower ratings are read by a person first so we can put things right. We show the reviewer's first name and the airport, never their email address.

Use the search form on the homepage or any airport landing page. Enter your departure airport, drop-off date and time, and return date and time. We'll show every available car park with prices, customer ratings and security features. Pick one, enter your details, pay, and you'll receive an email confirmation within minutes.

We accept all major credit and debit cards — Visa, Mastercard and American Express. Payment is processed through Stripe; we don't store your card details on our servers.

You pay in full at the time of booking. The exact amount is shown clearly before you confirm, and you'll see it on your card statement under "BEFOREYOUFLY.CO.UK" (or "Sky Parking Services" for bookings made before we changed our name) or your card issuer's usual descriptor for Stripe payments.

Yes — an email confirmation goes out within a few minutes of payment. It includes your booking reference, the car park's address and contact number, drop-off and return procedures, and a link to manage your booking.

Bookings with flexible cancellation can be cancelled up to 72 hours before your arrival for a full refund. Non-refundable bookings (a cheaper option at booking time) cannot be cancelled or refunded. The cancellation policy is shown clearly before you confirm payment.

Flexible bookings let you cancel up to 72 hours before arrival for a full refund. Non-refundable bookings cost a few pounds less but you can't cancel them — if your trip changes you lose the full amount. For most travellers, flexible is worth the small upgrade.

If your flight is cancelled and you can't travel, contact us as soon as possible with your booking reference. For flexible bookings cancelled within the 72-hour window, we'll process a full refund. For non-refundable bookings, we can sometimes negotiate a credit with the operator depending on circumstances.

Yes — email us your booking reference and the new registration. Some operators ask you to confirm registration on arrival, so make sure it's correct before you travel.

For Park & Ride, allow at least 25–35 minutes from arriving at the car park to check-in (covers parking, shuttle wait, and the transfer to the terminal). For Meet & Greet, arrive at the drop-off zone 10–15 minutes ahead of your booked time. For on-airport parking, allow time for the 5–10 minute walk to the terminal.

For Park & Ride and on-airport, your space is held and shuttles run until the last flight. For Meet & Greet, contact the operator immediately — they may charge a small late fee if it puts the driver beyond their grace window. Operator contact details are in your booking confirmation.

Once you've collected your bags and cleared customs, call the operator's number from your booking confirmation. For Park & Ride, a shuttle will collect you from the terminal. For Meet & Greet, your car will be brought back to the same drop-off zone. For on-airport, walk back to the car park where you left your car.

It helps to have it ready on your phone or printed. Most operators have your booking on their system from your registration, but the confirmation is useful if there's any uncertainty. Take a quick photo of your vehicle's condition at handover as a safety net for Meet & Greet bookings.

Most operators accept standard family vehicles including MPVs and SUVs at the standard rate. Some apply a small oversize surcharge for vans, large 4x4s, or anything taller than the average car. Vehicle restrictions and surcharges are shown on each car park's listing before you book.

Yes — most on-airport short-stay car parks have a height limit (typically 2.0m to 2.2m depending on the terminal). Long-stay and Park & Ride sites don't usually have these limits. Always check the operator's listing if you're driving a tall vehicle.

Yes — most operators ask for it at booking time to speed up arrival. You can update it later from your account or by contacting us if you're travelling in a different car. Some on-airport sites use automatic number-plate recognition to log you in and out.

Most operators don't accept trailers, caravans or motorhomes due to space and security constraints.

Hire cars are fine for self-park (Park & Ride and on-airport). For Meet & Greet, check with the hire company — some hire agreements prohibit anyone other than the named driver from operating the vehicle, even briefly. If unsure, ask the hire company before you travel.

Your own insurance continues to cover your vehicle while it's parked, just as it would at home. Operators also carry public liability insurance covering damage caused by their staff (relevant for Meet & Greet) and theft from the car park where their security has failed.

Inspect your vehicle on collection and report any damage to the operator before leaving. Take photos and ask for a written incident report. Damage claims should be raised with the operator first; we can help mediate if needed. Photographing your vehicle at drop-off is a good habit, particularly for Meet & Greet.

Most car parks we sell have 24-hour CCTV, security barriers and on-site staff or regular patrols. Specific security features are listed against each operator in the comparison table. Look for the Safer Parking badge (formerly Park Mark) for the highest standard.

Safer Parking, called Park Mark until April 2026, is the police-backed standard for secure parking in the UK. Car parks earn it after a police risk assessment, and are audited by Safer Parking Area Managers and police Designing Out Crime Officers. Since 1 April 2026 it has been run by Police Crime Prevention Initiatives instead of the British Parking Association, and existing Park Mark signs remain valid during the changeover. Look for the badge on each car park's listing.

Yes — your standard motor insurance is required to drive to and from the airport. The car park's security and operator insurance cover the time your vehicle is in their care, not the journey to or from the car park.

Yes — every car park we sell accepts Blue Badge holders. There's no separate fee structure; you book at the same price as any other customer. Most on-airport car parks also have dedicated disabled bays close to the lift or terminal walkway.

Often, yes — you avoid the shuttle transfer and walk straight from the drop-off zone into the terminal. Let the operator know at booking time if you need to be met at a specific point or need extra time at handover.

Yes — every on-airport car park has Blue Badge bays. These are usually closest to the lift or terminal walkway. There's no need to pre-book a specific bay; just show your Blue Badge on arrival.

For Meet & Greet, the driver will help transfer your bags from your car to a trolley if needed. For Park & Ride, ask the shuttle driver — most are happy to help. Airport staff are also available at the terminal entrance for assistance.

You can book multiple cars under separate bookings using the same email address.

Some specialist operators accept minibuses and motorhomes — but availability is limited and usually requires a phone or email quote rather than online booking. Coaches typically aren't accepted at standard car parks; contact us if you need a coach parking solution.

For regular corporate or fleet bookings, contact us with the number of vehicles, airports and frequency. We can set up an account-level arrangement with the operator and consolidated invoicing rather than per-booking payments.